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Malaysia Privacy Policy for Your 4results Account

4results keeps account, wallet and device data rules in one clear Privacy Policy, so you know what happens before you open an account.

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4results Malaysia Privacy Policy for Your 4results Account
CONTACT ROUTES

Contact Paths for Privacy Requests

Privacy questions need a clear route, not a generic inbox. Use the contact method linked to your account where possible, because it helps us match your request to the right profile without asking for extra details. We may ask for verification before making changes, sharing records, or closing data connected to your wallet, device, or help desk history.

Team online

Privacy desk

Send privacy requests through the help channel inside your account or the contact form on 4results.co. Include your registered phone or email, the request type, and any payment reference that helps us locate the record.

Live chat checks

For urgent account privacy concerns, live chat can record your request and pass it to the right team. We may verify your identity before discussing wallet records, device activity, or profile changes.

Correction requests

If your name, contact detail, or payment record looks wrong, tell us what should be corrected and why. We check the account trail before updating any privacy record tied to Touch 'n Go, GrabPay, Boost dan FPX.

ACCOUNT SAFETY

Privacy Controls Around Touch N Go Records

Our privacy work is built around account access, wallet accuracy, and clear retention rules.

Data we collect

We collect account details, contact data, device signals, login records, wallet activity, and help desk messages. Each category supports account access, payment checks, fraud prevention, service replies, or legal duties connected to your profile.

Cookie use

Cookies help remember your session, language choice, security status, and basic site performance. Some cookies are needed for account access, while other analytics cookies help us understand page errors and account flow friction.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX activity may create transaction IDs, timestamps, amounts, status codes, and receipt references. We use those records to match deposits, verify withdrawals, resolve disputes, and maintain wallet accuracy.

Security checks

Login attempts, device changes, password resets, and unusual account activity can trigger extra checks. These checks reduce unauthorised access and help us confirm that privacy requests come from the account holder.

Retention rules

We keep account and payment records for as long as needed for account operation, dispute handling, legal duties, and security checks. When a record is no longer needed, we delete it or remove direct identifiers.

Your choices

You can ask to access, correct, update, or delete certain records, subject to legal and security requirements. We explain if a request cannot be completed because a payment, dispute, or legal record must remain.

Privacy Questions Before You Open Your Account

Before you join, you should know how your data moves through the account flow. These answers focus on the Privacy Policy only: what we collect, why we collect it, how payment records are handled, when data is shared, and how you can contact us about changes.

We collect the details needed to set up and manage your account, such as contact data, login records, device signals, wallet activity, and help desk messages. We use them for access, security, payment matching, and account replies.

Payment records may include transaction references, timestamps, status codes, and related receipt details. We use them to match deposits, check withdrawal requests, investigate mismatches, answer your payment questions, and meet record duties that apply.

Yes. Cookies and device data help keep your session active, protect account access, remember basic preferences, and detect unusual activity. Some cookies are necessary for account use, while analytics cookies help us identify page issues.

Yes, you can ask us to correct details linked to your account. We may verify your identity and check payment or account records first, especially where a change affects wallet history or security records.

We share data only when needed for account operation, payment processing, security checks, legal duties, service providers, or your direct request. We do not sell your account data as part of this Privacy Policy.

We keep records for the period needed to run your account, handle disputes, verify payments, maintain security, and meet legal duties. After that, records are deleted or anonymised where practical and lawful.

Yes. Account access, eligibility, and certain privacy actions depend on local law and are available where local law permits. If a legal rule affects your request, we will explain the reason in plain terms.

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